If you have an IBM 3584-L32 installed, IBM or your IBM Business Partner may have told you that they will no longer be supporting it as of July 31, 2017. IBM will attempt to keep you under contract by using a sub-contractor for the L32 and direct maintenance for the rest of the library. What you may not know is that after July 31st, you will not have IBM remote monitoring and you will not have access to IBM’s infrastructure for the L32. What you will have is a mixed vendor environment with an unknown third party on the library and your trusted IBM service personnel on the frames and drives.
We offer a complete solution with our own independent and proprietary remote monitoring for the L32 and the rest of your library. We also have advanced diagnostics for your tape drives, local engineers, onsite parts and our own internal 2nd and 3rd level support personnel. And, by the way we will be able to save you a great deal of money as we deliver you the best value in the industry when both price and quality of service are considered.